Privacy Policy

1. Information We Collect

dewa6 collects several categories of information to provide, maintain, and improve our gaming services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for a dewa6 account or use our services, you voluntarily provide us with the following information:

• Account Registration Data: Full legal name, email address, mobile phone number, date of birth, residential address, and username/password. This information is required to create and maintain your account.
• Identity Verification Data: Indonesian national identity card (KTP) number and document images, proof of address documents, and photographs for Know Your Customer (KYC) compliance. This data is legally required to verify your identity and age (21+ requirement).
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay account details) for deposits and withdrawals. We do not store complete credit card numbers or CVV codes.
• Communication Data: Any information you provide when contacting our customer support team via Live Chat, email, WhatsApp, or in-app messaging, including the content of your messages and any attachments.
• Voluntary Information: Any additional information you choose to provide in your profile or through surveys and feedback forms.

1.2 Information Collected Automatically

When you access and use the dewa6 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (such as IP address and device ID), screen resolution, and mobile network information.
• Usage Data: Login times and duration, pages visited, games played, bets placed, betting patterns, deposit and withdrawal history, bonus claims, and navigation paths through our platform.
• Location Data: IP address-based geolocation to verify that you are accessing our services from within Indonesian territory, as required by our operational licensing.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, authenticate your sessions, prevent fraud, and analyze platform usage. You can control cookie preferences through your browser settings.
• Transaction Logs: Detailed records of all financial transactions including timestamps, amounts, payment methods used, and transaction status for security and dispute resolution purposes.

1.3 Information from Third Parties

We may receive limited information from third-party sources:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to verify deposits and process withdrawals.
• Identity Verification Services: Age and identity verification results from third-party KYC providers that cross-reference Indonesian national identity databases.
• Game Providers: Game session data and results from our licensed casino game providers (Pragmatic Play, Evolution Gaming, NetErt, Microgaming) to maintain accurate gaming records.

2. How We Use Your Information

dewa6 uses the collected information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account
• Process deposits and withdrawals through Indonesian payment methods
• Enable you to place bets and participate in casino games
• Apply and track bonus promotions and loyalty rewards
• Maintain accurate gaming records and transaction history
• Provide personalized gaming recommendations based on your preferences

2.2 Legal and Regulatory Compliance

• Verify your age (21+ requirement for Indonesian players) and identity
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect and prevent fraud, money laundering, and prohibited activities
• Respond to legal requests from Indonesian authorities
• Maintain records as required by our international gaming licenses
• Enforce our Terms & Conditions and other platform policies

2.3 Customer Support and Communication

• Respond to your inquiries via Live Chat, email, or WhatsApp
• Resolve technical issues and disputes
• Send transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Provide important service announcements and policy updates
• Communicate promotional offers and bonuses (you can opt out of marketing communications)

2.4 Platform Improvement and Security

• Analyze usage patterns to improve platform functionality and user experience
• Monitor system performance and identify technical issues
• Detect and prevent security threats, unauthorized access, and betting fraud
• Conduct internal audits and quality assurance
• Develop new features and gaming products tailored to Indonesian players

2.5 Responsible Gaming Support

• Monitor betting patterns to identify potential problem gambling behaviors
• Implement deposit limits, loss limits, and self-exclusion requests
• Provide access to responsible gaming tools and resources
• Comply with mandatory cooling-off periods and reality-check requirements

3. Information Sharing and Disclosure

dewa6 does not sell or rent your personal information to third parties. We only share your data in the following limited circumstances:

3.1 Service Providers

We share necessary information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Indonesian banks and e-wallet providers receive your financial information solely to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming receive limited session data to deliver gaming content.
• KYC Verification Services: Identity verification providers receive your KTP and personal details to confirm age and identity.
• Cloud Infrastructure Providers: Secure data storage and hosting services that maintain strict confidentiality agreements.
• Customer Support Tools: Live chat and messaging platforms used to deliver customer service.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

3.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from Indonesian government authorities or international regulatory bodies
• To comply with court orders, subpoenas, or legal proceedings
• To enforce our Terms & Conditions or investigate potential violations
• To protect the safety, rights, or property of dewa6, our users, or the public
• To detect, prevent, or address fraud, security issues, or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent website notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security Measures

dewa6 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

5. Data Retention

dewa6 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account and for as long as you continue to use our services.
• Closed Accounts: After voluntary account closure, we retain core personal data (name, KTP number, transaction records) for 7 years to comply with Indonesian financial record-keeping regulations and international anti-money laundering requirements.
• Terminated Accounts: For accounts terminated due to Terms violations, we retain identifying information indefinitely to prevent re-registration and protect platform integrity.
• Transaction Records: Financial transaction data is retained for 7 years as required by Indonesian tax and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain only the minimum information necessary to honor your opt-out request.
• Legal Holds: Data subject to legal preservation orders or ongoing investigations is retained until the matter is resolved.

After the applicable retention period expires, we securely delete or anonymize your personal data in accordance with data protection best practices.

6. Your Privacy Rights

As a dewa6 user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To exercise this right, contact our Data Protection Officer at [email protected]. We will provide the requested information in a commonly used electronic format within 30 days.

6.2 Right to Rectification

You can update most personal information directly through your account settings. For information you cannot modify yourself (such as KTP details after verification), contact customer support to request corrections. We will update inaccurate information within 7 business days after verifying your request.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data by closing your account. However, we must retain certain information for 7 years to comply with Indonesian financial record-keeping laws. After this period, we will permanently delete your data unless legal obligations require longer retention.

6.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances, such as while we verify data accuracy or investigate a complaint. Contact customer support to exercise this right.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider. Contact [email protected] to request data export.

6.6 Right to Object

You can object to processing of your personal data for direct marketing purposes by opting out through your account settings or by clicking "unsubscribe" in marketing emails. You may also object to data processing based on legitimate interests by contacting us.

6.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you can withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7. Cookies and Tracking Technologies

dewa6 uses cookies and similar tracking technologies to enhance your user experience and platform functionality. Types of cookies we use:

7.1 Essential Cookies

These cookies are necessary for the platform to function and cannot be disabled. They enable core functionality such as security, authentication, and session management.

7.2 Performance Cookies

These cookies collect anonymous information about how visitors use our platform, helping us improve performance and user experience. Examples include Google Analytics cookies.

7.3 Functional Cookies

These cookies remember your preferences (language, currency display) and provide enhanced, personalized features.

7.4 Advertising Cookies

These cookies track your browsing activity to deliver relevant promotional content. You can opt out of these cookies through your browser settings without affecting platform functionality.

You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some platform features.

8. Children's Privacy

dewa6 services are strictly intended for individuals aged 21 and over, in compliance with Indonesian law. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

9. International Data Transfers

dewa6 operates internationally and may transfer your personal data to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure that:

• The receiving jurisdiction provides adequate data protection standards
• Appropriate safeguards are in place, such as Standard Contractual Clauses
• Data is encrypted during transmission and storage
• Third-party processors are contractually bound to protect your data

10. Changes to This Privacy Policy

dewa6 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through:

• Email notification to your registered email address
• Prominent banner notification on our website
• In-app notification when you log in to your account

Changes will take effect 14 days after notification. Your continued use of dewa6 services after the effective date constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Team:

For formal data subject rights requests (access, erasure, portability), please email [email protected] with "Data Rights Request" in the subject line. Include your full name, account username, and specific details of your request. We will verify your identity before processing the request.